Order/Request Estimate

Questions, read the FAQ, or view the detailed ordering information below.

Ordering Information

How To Order

Simply fill out the information requested by clicking on the Email button to the left or below. List your address and we will send you samples of the material you are interested in, along with a rental agreement and detailed price invoice.

Phone/Fax Orders

Our knowledgeable and friendly sales staff is here to assist customers Monday-Friday from 9:00 AM until 9:00 PM, Saturday from 11:00 to 6:00, Sunday from 12:00 to 4:00. Orders and inquiries are welcome by both phone and fax. However, all orders MUST be confirmed verbally to ensure there have been no discrepancies.

Confirmations

All tentative orders should be finalized seven days prior to the event commencement to guarantee the lowest possible shipping rates.

Cancellations

Please be aware that once we reserve an order, other orders are turned away to keep our commitment to you. Any deposit will be surrendered on all custom and contract orders once the paperwork has bee submitted. An order can not be cancelled at any time after shipping. The client can cancel an order after a deposit has been sent. This must be done within 60 days of the actual event date.

Lost/Damaged Linen

All linen rentals are expected to be returned in the same quantity and condition as they are received in, i.e. no tears, rips, holes, or wax stains. Replacements costs will apply to any linen returned rendered unusable.

Linen Returns

All linens are due to ship out the next business day after an event. Linens are to arrive back to the address below within five days of an event unless otherwise specified. All linens should be free of food particles and moisture when boxed for return shipping. Linens shipped damp will result in mildew and therefore will incur a replacement cost.

Late Returns

Return shipments which have not been shipped/delivered onthe first buiness day after the event date will begin to accrue a late charge. Such late charges will be equal to 1/7th of the rental charge and continue at that rate daily until the linens are returned.

Samples

We are happy to provide swatch samples of any of our linens at no extra cost to our customers. Please call any of our representatives for more details.

Payment Methods

We can take a check if the event date is no more than 7 days from receipt of the payment. We also accept money orders, certified check, and credit cards.